Finding and retaining qualified staff is one of the top issues facing accounting firms today. So here are some pointers on how to hire the right staff for your firm.
Clients look for experience
Clients know the value of working with experienced professionals. They know a qualified and experienced accountant or bookkeeper will keep their finances in check and their business on track. Experience generates confidence. It makes clients feel their business is in safe hands.
Hiring the right staff is the best way to give your clients the experience they are looking for.
The six best ways to hire and retain good people
There are many ways you can attract and retain the right professionals:
1. Offer competitive remuneration and benefits
If you want to offer an attractive package, you can reward your employees with bonuses, retirement plans and training. Career development opportunities, flexible working hours and additional sick leave are other great options.
Aim for a competitive package that includes salary and a range of benefits. Start by reviewing what you currently offer. Then benchmark your firm against similar companies. Use accounting and finance salary information published by staffing services company Robert Half. Their online salary calculator will help you compare your salary package against those of other firms in your area.
2. Have flexible workplace practices
The idea of working 9 to 5 seems old fashioned today. Times have changed. It’s not uncommon for people to start and finish work early, or to split their working week between time spent in the office and time spent working remotely.
Dress codes are more relaxed. Office walls have (literally) come down as a way to break down hierarchy and improve communication.
Make sure your firm is keeping up with these trends. Use them to attract top people looking for greater flexibility in the workplace and a more relaxed company culture.
Remember, it shouldn’t result in staff simply doing as they please. Instead, it means a shift in focus on your part.
Rather than tracking an employee’s start and finish time, track the things that matter. Did your employee complete their work to the standard required? Did they deliver on time? Is the client satisfied with the end product or service?
3. Give your staff recognition and rewards that don’t cost
Recognising and rewarding staff for high performance or going the extra mile builds loyalty and goodwill.
It’s also great for boosting morale and building a positive company culture. And it needn’t cost your firm a lot or reduce productivity.
Identify cost-effective ways you could recognise and reward staff. Options include allowing staff to work from home occasionally, come in later, or have paid time off to go to a family event. Thanks, praise and shout-outs in emails and team meetings also make employees feel appreciated.
4. Provide technology for improved productivity and work satisfaction
By embracing technology, your firm will be seen as a modern organisation that values new ideas and innovation. Use it to improve productivity at work and solve problems creatively. Help your team embrace social media and get them to share relevant information about your firm and what it is doing. This will help to build engagement with current and potential clients.
Many firms allow staff to bring personal devices like a smartphone to work for both work and personal use. Policies like this help firms save on the capital expenses associated with buying technology.